Privacy policy

1. Data controller

Alpaca Rantiykuy is responsible for processing the personal data collected through this platform. For any questions regarding how your information is handled, you may contact us through the official customer support channels listed on the website.

2. Personal data we collect

When using the platform, we may collect the following data: full name, email address, phone number, shipping address, order details (products, quantities, amounts), purchase history, and interactions with the platform. We do not store credit or debit card data under any circumstances; electronic payments are coordinated through secure external channels.

We may also automatically collect technical data such as your IP address, browser type, operating system, pages visited, and session duration, for statistical and security purposes.

3. Purpose of processing

Your personal data is used exclusively for the following purposes: managing your user account and verifying your identity; processing, confirming, and coordinating your orders; sending verification codes and account-related notifications; responding to support inquiries and requests; fulfilling applicable legal and tax obligations; improving the browsing experience and platform performance; and, with your prior consent, sending commercial communications about products, news, and promotions.

4. Legal basis for processing

The processing of your data is based on the following legal grounds: performance of the sales contract and provision of the requested service; compliance with legal obligations applicable to commercial activity; the legitimate interest of Alpaca Rantiykuy in fraud prevention and platform security; and the user's explicit consent for commercial communications, which may be withdrawn at any time without affecting the lawfulness of prior processing.

5. Retention period

We retain your personal data for as long as necessary to fulfill the purposes described in this policy and to comply with applicable legal obligations. Account data is retained while the account remains active. Following an account deletion request, data will be erased or anonymized within a maximum of 30 days, unless the law requires its retention for an additional period.

6. Your rights as a data subject

As the owner of your personal data, you have the right to access the information we hold about you; correct inaccurate or incomplete data; request the deletion of your data when it is no longer necessary for the purposes for which it was collected; object to processing under certain circumstances; and request the portability of your data in a structured, commonly used format. To exercise any of these rights, contact us through our official channels. We will respond to your request within a maximum of 30 business days.

7. Data transfers to third parties

Alpaca Rantiykuy does not sell, rent, or transfer your personal data to third parties for commercial purposes. We only share information in the following cases: with logistics operators (name, address, and contact phone number) to fulfill shipments; with technical service providers acting as data processors under confidentiality agreements; and when required by competent authorities in the context of a legal obligation or court order.

8. Data security

We apply reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or improper disclosure. Passwords are stored encrypted using secure hashing algorithms and are never stored in plain text. Communications between your browser and our servers are conducted over encrypted connections. However, no security system is foolproof; we recommend using a strong password and not sharing it with anyone.

9. Cookies and similar technologies

The platform uses strictly necessary session cookies to operate the authentication system and shopping cart management. These cookies do not track your activity outside the site or share data with third parties for advertising purposes. You may configure your browser to refuse cookies, although this may affect the correct functioning of certain platform features.

10. Minors

The platform is not intended for individuals under the age of 18, and we do not intentionally collect personal data from minors. If we find that we have collected data from a minor without verifiable consent from their legal guardian, we will delete that information immediately. If you are a parent or guardian and believe your child has provided data on our platform, please contact us so we can address it.

11. Changes to this policy

Alpaca Rantiykuy may periodically update this Privacy Policy to reflect changes in our practices, applicable legislation, or the services offered. The date of the last update is indicated at the top of the document. We will notify you of significant changes via the email address registered to your account or through a visible notice on the platform. Continued use of the service following the publication of changes implies acceptance of the updated policy.

12. Contact

If you have questions, comments, or requests related to the processing of your personal data, you may contact us via WhatsApp at +51 998 000 492 or by email through the channels listed on the site. We are committed to responding as quickly as possible.